Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"9281570bb238f9e8254d4e7aada4741d5bc03ecc_lout","branding":{"id":"1","key":"jl","name":"LaunchPad","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#101920","headerLinkColor":"#ffffff","headerLinkHoverColor":"#263745","headerLinkHoverBGColor":"#263745","headerBadgeColor":"#263745"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6091f843-27c5-4235-91f9-ebf03d832645/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjI2ZTI2Zi05NTg5LTQ4MDgtYTFkYi04M2VkMWRlNmZiNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYwOTFmODQzLTI3YzUtNDIzNS05MWY5LWViZjAzZDgzMjY0NSI6WyJyZWFkIl19LCJleHAiOjE3ODA0NDUzMDQsIm5iZiI6MTc4MDQ0NDcwNH0.VCruPxUv6ZHoNwhVj0yzA6N7sxlF595856ppPuhugbs&client=c226e26f-9589-4808-a1db-83ed1de6fb63&mode=fit","logoId":"6091f843-27c5-4235-91f9-ebf03d832645","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#101920","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2b9ff4ab-2f37-4bac-a725-749e10fad60b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjI2ZTI2Zi05NTg5LTQ4MDgtYTFkYi04M2VkMWRlNmZiNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiOWZmNGFiLTJmMzctNGJhYy1hNzI1LTc0OWUxMGZhZDYwYiI6WyJyZWFkIl19LCJleHAiOjE3ODA0NDUzMDQsIm5iZiI6MTc4MDQ0NDcwNH0.A6YllpNfOPnWfupAea6SJeXbMN2fbcimxQPoX7GQGTI&client=c226e26f-9589-4808-a1db-83ed1de6fb63&height=300&mode=fit","bannerMediaApiFileId":"2b9ff4ab-2f37-4bac-a725-749e10fad60b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#101920","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"jl","projectId":10000,"serviceDeskId":1,"name":"LaunchPad","description":"<p>Welcome! You can raise a request for JSM LaunchPad using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"37","name":"Documentation access","descriptionHtml":"","callToAction":"Documentation access","introHtml":"<p>Request access to the LaunchPad guides.</p>","icon":10715,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[1,34],"key":""},{"id":"103","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[34],"key":""},{"id":"4","name":"Request pricing information","descriptionHtml":"","callToAction":"Request pricing information","introHtml":"<p>Need pricing information about a product or service? Submit a request here.</p>","icon":10536,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":34,"name":"Support & Licensing"}],"orderMapping":{"34":[103,37],"1":[37,4,1,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjI2ZTI2Zi05NTg5LTQ4MDgtYTFkYi04M2VkMWRlNmZiNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzODI2OTYxNjAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgwNDQ1OTA0LCJuYmYiOjE3ODA0NDQ3MDQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.0cWgQ7acFF2Fbj1F6WebaULUKA3ZwD5FGLzJ1Zg80pA","targetCollection":"upload-user-collection-1382696160","endpointUrl":"https://api.media.atlassian.com","clientId":"c226e26f-9589-4808-a1db-83ed1de6fb63","tokenDurationInMins":20}},"reqCreate":{"id":103,"projectId":10000,"issueType":{"id":"10002","name":"Ask a question"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://support.portal.lt.solutions/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/103","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/103","calendarParams":{"firstDay":1,"date":"2026-06-03T00:58:24+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjI2ZTI2Zi05NTg5LTQ4MDgtYTFkYi04M2VkMWRlNmZiNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzODI2OTYxNjAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgwNDQ1OTA0LCJuYmYiOjE3ODA0NDQ3MDQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.0cWgQ7acFF2Fbj1F6WebaULUKA3ZwD5FGLzJ1Zg80pA","targetCollection":"upload-user-collection-1382696160","endpointUrl":"https://api.media.atlassian.com","clientId":"c226e26f-9589-4808-a1db-83ed1de6fb63","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}